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Agenda

Monday 10/19/09

Tuesday 10/20/09

Wednesday 10/21/09

Sessions and Panels

WebWorks
Boot Camp

Sessions and Panels

WebWorks
Boot Camp

General Sessions

7:30-8:00

Registration

Registration

8:00-8:30

Breakfast

Breakfast

Breakfast

8:30-9:00

Welcome Keynote: Tony McDow

Operations Keynote: Alan J. Porter

Top 3 in 2010: Ben Allums

9:00-10:00

Featured Speaker: Stewart Mader on Wikis

Featured Speaker: Tom Johnson on Web 2.0

Boot Camp Showcase

10:00-10:15

Break

Break

Break

10:15-11:15

Panel: Why use a Wiki? (Alan J. Porter / Stewart Mader / Vicki Bialas)

Boot Camp: ePublisher Under the Covers

Panel: Web 2.0 (Alan J. Porter / Tom Johnson / Anne Gentle)

Boot Camp: Automation and DITA

Round Table / Wrap Up

11:15-12:15

Panel: Taking Docs Online (Ben Allums / Tony McDow / Paul Mueller)

Boot Camp: ePublisher Under the Covers

Feedback session: Keeping ePub up to date (Ben Allums / Tony McDow / Christopher Ward)

Boot Camp: Automation and DITA

12:15-1:45

Lunch

Lunch

1:45-2:45

Customer Case Study: Mary Anthony (Palantir Technologies) "1001 Nightly Builds"

Customer Case Study: Jae Evans (RightNow) - "From Zero to Hero"

2:45-3:45

Panel: Automation (Jesse Wiles / Mary Anthony / Jae Evans / Liz Keene)

Boot Camp: Wiki Publishing

Panel: Content Development Best Practices (Alan J. Porter / Richard Hamilton / Bob Sima / Paul Mueller)

Boot Camp: Web 2.0

3:45-4:00

Break

Break

4:00-5:00

Panel: Customer Conversations (Christopher Ward / Anne Gentle / Paul Mueller)

Boot Camp: Wiki Publishing

Panel: DITA Publishing (Ben Allums / Lisa Dyer / Georg Eck / Anne Gentle)

Boot Camp: Web 2.0

5:30-7:30

Evening Reception - Boat Cruise on Lady Bird Lake

What attendees said about previous events...

Great job with the user conference! Congratulations. Folks were excited to open the communication lines, and the content was very rich.